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Effective Date: 06/09/2023
Thank you for using Vex Trade, a multivendor e-commerce website (hereinafter referred to as the "Website"). This Return Policy outlines the terms and conditions for returning products purchased through the Website. Please read this policy carefully. By making a purchase on the Website, you acknowledge that you have read, understood, and agree to be bound by this Return Policy.
- Return Eligibility
1.1 Returns may be considered in the following circumstances:
1.1.1 The purchased product is damaged, defective, or not functioning as intended.
1.1.2 The purchased product is significantly different from its description or does not meet the agreed-upon specifications.
1.1.3 The wrong product was delivered.
1.2 To be eligible for a return, you must:
1.2.1 Contact the seller directly to discuss the issue and request a return.
1.2.2 Provide valid proof of purchase, such as order details or receipts.
1.2.3 Initiate the return process within the specified timeframe, as outlined by the seller or the Website.
- Return Process
2.1 The return process may vary depending on the individual seller's policies. It is your responsibility to review the seller's return policy before making a purchase.
2.2 Generally, the return process involves the following steps:
2.2.1 Contact the seller: Reach out to the seller through the Website's messaging system or any specified contact method to explain the issue and request a return.
2.2.2 Seller's response: The seller will review your request and may request additional information or evidence to assess the validity of the return claim.
2.2.3 Return authorization: If the return is approved, the seller will provide you with instructions on how to return the product, including any applicable shipping or return shipping instructions and costs.
2.2.4 Return shipment: Package the product securely and follow the seller's instructions for returning the product. You may be responsible for the return shipping costs unless otherwise agreed between you and the seller.
2.2.5 Return processing: Once the seller receives the returned product and verifies its condition, a refund, replacement, or exchange will be arranged as per the seller's policies.
- Non-Returnable Items
3.1 Certain items may not be eligible for returns. These may include, but are not limited to:
3.1.1 Perishable goods, such as food or flowers.
3.1.2 Custom-made or personalized products.
3.1.3 Intimate or sanitary products.
3.1.4 Digital products or services that have been downloaded or accessed.
3.1.5 Products/services with specific usage terms, such as event tickets or subscriptions.
3.2 Sellers may specify their own non-returnable items based on their policies. It is important to review the seller's return policy for any specific exclusions.
- Disputes and Resolutions
4.1 If you are unable to reach a satisfactory resolution with the seller regarding a return, you may contact us through the designated channels on the Website. We will review the case and may mediate or provide further guidance based on our discretion.
- Changes to the Return Policy
5.1 We reserve the right to update or modify this Return Policy at any time without prior notice. The revised Return Policy will be effective as of the updated "Effective Date" mentioned at the beginning of the policy. We encourage you to review the Return Policy periodically for any changes. Your continued use of the Website after the revised Return Policy constitutes acceptance of the updated terms.
- Contact Us
6.1 If you have any questions or concerns regarding this
